Tag Archives: responsibilities

The Ins & Outs of a Medical Office Assistant

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What Does a Medical Office Assistant Do?

Regardless of location, size, or specialty, every medical office needs a medical office assistant — and most often, they need more than just one. Despite the already large and consistently growing need for medical office assistants, there’s still some confusion about what these professionals do on a day-to-day basis. Let’s take a closer look at the everyday role of a medical office assistant.

 

What Is a Medical Office Assistant?

The first person to greet a patient when they enter a medical facility, such as a clinic or private practice, is almost always a medical office assistant. Sometimes referred to as medical office specialists, medical administrative assistants, or patient coordinators, medical office assistants essentially perform the tasks needed to keep a healthcare center functioning effectively. Helping to deliver the best healthcare experience possible, these professionals may handle everything from administrative assignments to clinical ones.

 

What Does It Take to Become One?

Multitasking abilities, strong organizational skills, exceptional communication, and attention to detail are all essential to a succeeding as a medical office assistant. These professionals must be up to date on the latest record-keeping technologies and able to quickly and accurately input information. While many locations only require medical office assistants to have earned a high-school diploma, certain facilities may require them to obtain CMAA certifications or RMA registrations.

What Are Their Day-to-Day Responsibilities?

Medical office assistants wear multiple hats. While their responsibilities will vary depending on which type of medical center they work at, there are some job functions that remain the same just about everywhere.

 

Once a patient arrives, for example, medical office assistants may help by:

  • Helping them check in
  • Taking vitals
  • Measuring height and weight
  • Recording contact details and medical history information
  • Escorting them to the examination room

 

In between assisting patients, medical office assistants perform a range of tasks, such as:

  • Cleaning and sanitizing equipment
  • Cleaning and sanitizing examination areas
  • Scanning files and transcribing records
  • Scheduling appointments
  • Billing patients and accepting payments
  • Receiving and sorting inventory, mail, etc.
  • Responding to emails

 

Starting Your Career as a Medical Office Assistant

The role played by medical office assistants is critical to healthcare facilities small and large. If you’re interested in becoming one and connecting to the clinics, hospitals, or other medical offices with opportunities that match your professional goals, join the HealthCare Support talent network. Our healthcare recruiters will help you put together a professional resume, find relevant job postings, and ace interviews. To take the next step in your healthcare career, contact HealthCare Support today at 407-478-0332.

 

Attracting Quality Talent with Job Postings

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Attracting quality talent has its challenges (or let’s face it, you wouldn’t be reading this!) You could just seek the help of a local staffing firm (or better yet, ours!), or you might decide to take on the challenge of finding your dream hire alone. If you do, you’ll want to know the tips and tricks used by recruiters to help you get the process going.

Job boards are arguably the best tool a staffing agency has. But signing up and paying the monthly fee alone won’t make the magic happen. You’ll need to understand how to narrow your searches using string searching such as Boolean and be able to write the ultimate job description. Since posting jobs are typically the most effective use of job boards, let’s learn how to guarantee you’ll receive lots of qualified candidates!

Keep it Simple!

Job titles should not be more than a couple words long. They should be short and descriptive. Try to avoid internal job names if they vary from the industry’s terminology. For example, if the industry uses the title Call Center Manager – Chief Chatter might not attract the right talent!

Be Specific.

The core of any job post is the responsibilities section.  This section should tell an interested candidate exactly what they’d be doing in your opening. Keep the responsibilities concise and specific. Instead of saying the individual hired would be responsible for answering phone calls, routing calls, taking messages and returning voicemails it’d be better to say they would be responsible for managing a multi-line phone system which receives an average of 100-200 phone calls per day. We’ve quantified the latter description to make sure your applicants are comfortable with that type of call frequency and given them an idea of the pace of work.

Qualify, qualify, qualify…

When listing the qualifications for the position try to list them in order of importance. You may not find candidates that meet all of the bullet points on your list, but they might fill the top 3 and be just what you need. Limit this list to 5 items as too many qualifications can discourage even the most confident candidate.

How About the Perks?

Let’s give them something to get excited about! With the lowest unemployment rate in the last 50 years you’re in serious competition. You need to motivate them to apply by putting your best foot forward. This is where you can list things like the pay structure (where it’s base plus commission or bonuses), opportunities for career development, company culture, health programs and benefits, vacation time, company vehicles, etc., etc.

If you check all of these boxes you’re off to a good start. Remember to keep your post concise. It’s a job seekers market and most applicants today are applying from mobile devices. The goal is to capture their attention, help them envision their role with you and prompt them to apply. Don’t drop the ball in the last second of the game and remember to respond quickly to quality candidates or you’ll miss out.

31 Ways to Be Ambitious This August

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August 1st – “Do something nice for someone.” Not only will it make them feel good, but it will make feel good too!

August 2nd – “Make someone laugh – it’s Friday!” A big stress reliever is laughing and a study shows that people will like you more if you make them laugh.

August 3rd – “Go sit in the sun and absorb some Vitamin D.” Vitamin D promotes bone growth, reduces depression, promotes weight loss, and fights diseases! Why wouldn’t you want to be lounging around in the sun with all those health benefits? But, don’t forget to wear sunscreen!

August 4th – ” Look at yourself in the mirror. Give yourself one compliment.” You can either be your own biggest fan or your own biggest enemy. By complimenting yourself, builds confidence and positivity within yourself.

August 5th – “It’s the first Monday of the month! Dress for success.” Dressing professionally demands respect and it also builds your self-confidence. It’s also fun to know you look great!

August 6th – “Excercise for 30 minutes.” This can be going for a walk during your lunch, going to yoga, and everything in between! Get up and be active – there are so many health benefits to working out.

August 7th – “Call someone close to you – someone you love. Express your gratitude towards them, tell them you love them or thank them for being there for you.”

August 8th – “Write a nice note on someone’s desk.” This brightens up people’s day and freshens up the office environment.

August 9th – “Bring in some treats for the company.” Get your ‘Martha Stewart’ on and bake some cookies, brownies, or cupcakes! Or bring in some yummy carbs and goodies for everyone to chow down on.

August 10th – “Clean up your friends’ list on social media” Still friends with those annoying, popular girls from high school? Just unfollow them – you’ll feel less anxiety logging on without seeing all their posts about “joining their pyramid scheme”.

August 11th – “Wash your car.” There’s nothing better than a squeaky clean ride! Just cross one more thing off of your list.

August 12th – “Meditate ten minutes before coming into work” Get your mind focused and relax before the worries of work sink in.

August 13th – “Schedule a lunch date.”

August 14th – “Organize your desk – sanitize too!” You should be organizing and ridding your desk of germs, at least, once a month. Not only does this help you avoid illnesses, but it also reduces stress by not having to deal with a messy desk. Messy desks make for messy minds!

August 15th – “Go into the office early or stay late.” Think of all the work you can get done by spending a little more time in the office.

August 16th – “Organize your folders on your desktop.” Get rid of folders or documents you don’t need anymore to clear space up on your computer.

August 17th – “Buy yourself something nice – you deserve it!” Everyone deserves a little splurging every now and then.

August 18th – “Make a to-do list for the week.” Reach out to this partner on Monday, clean your bathroom on Tuesday, finish that project by Wednesday… Write down everything you want to get done within the week – personal and professional.

August 19th – “Ask three coworkers about their weekend.” And actually listen.

August 20th – “Learn something new.” Knowledge is power!

August 21st – “Read a career article.”

August 22nd – “Make your bed, you lazy bones!”  Navy Seal William H. McCraven, commander of the forces that led the raid to kill Osama bin Laden, told the 2014 University of Texas graduates, “If you want to change the world, start off by making your bed. If you make your bed every morning, you will have accomplished the first task of the day. It will give you a small sense of pride, and it will encourage you to do another task, and another, and another. And by the end of the day that one task completed will have turned into many tasks completed.”

August 23rd – “Introduce yourself to someone new.” The more friends the merrier!

August 24th – “Clean your home.”

August 25th – “Meal prep your lunches for the week.” Start your week off right with healthy lunches!

August 26th – “Turn off your cell phone today.” Don’t let the hundreds of notifications distract you from your work.

August 27th – “Get a full nights rest.” A whole eight hours of sleep? Unheard of! Well, not tonight…

August 28th – “Compliment five coworkers.” Compliments are nice to receive but even better to give. Tell someone how much you love their hair or their outfit! You could turn around someone’s awful day to somewhat bearable.

August 29th – “Help a coworker with one of their projects or responsibilities.” Help out some of your coworkers that are stressing over certain projects, they’ll appreciate it.

August 30th – “High-five 10 coworkers.” August is over, time to celebrate the coming of a brand new month.

August 31st – “End the month doing three of your favorite things you did this past month from the list above.” You’re ending the month & starting the new month as productive as ever!

Are Your Employees ‘Office Slackers’?

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We’ve all done it. Whether it’s constantly checking your phone, spacing out, or talking to your coworkers, we’ve all slacked. Americans spend almost two hours a day doing something other than their actual work. This means that companies waste an average of $759 billion on unfinished tasks.

Why do employees slack off? It’s a mixture between employees feeling like they are getting underpaid, employees not having enough to do, distracting and talkative coworkers, and the “I’ll do it tomorrow” attitude. Almost half of this wasted time is due to workers checking their cell phones and a third is socializing. And above all, one percent of this wasted time are employees applying for other jobs. So how can we fix this?

Employers, here are some tips to keep your employees productive:

Create a beneficial ambiance

    1. People feel more connected to nature when there are live plants around the office. Some results show that people with plants on their desks tend to be happier than those who don’t.
    2. Try and work with the sunlight. Make use of the windows or go for more sun-like light bulbs.
    3. It’s always nice to walk into work and have it smell nice in the office. Go buy candles or wall plug-ins. If it’s the season, buy seasonal smelling candles. It will give your workers a sense of home and comfort.
    4. Cater food in the office. Food powers the brain and it keep your em
    5. ployees focused and productive. Also, who doesn’t like free food?

Promote a more personable workplace

    1. Try to know your employees on a first name basis. It’s more comfortable for them when their boss knows their name.
    2. Join the company’s clubs and organizations. People will connect more when you share common interests– such as sports, book clubs, movies, and video games.
    3. Ask your employees about their lives outside of work, like how their families are. Hold the door open for them and give them a little smile. Any of these can create a more pleasing vibe and will make them feel more at ease.

Make your employees feel appreciated

    1. People like going into work when they feel they’re doing a nice job. Praise them as much as possible and try not to let anything good go unnoticed. Thank your employees if they do something for you.
    2. Don’t get emotional. It’s hard enough when employees know they did something wrong. Handle negative situations calmly. You hired bright employees and you know this because you wouldn’t have hired them if you thought otherwise.

Something so little, like a small smile or a compliment on someone’s hair might turn around their day for the better. You never know the kind of impact you’ll have on your employees, so remain positive and pleasant every chance you get.