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Our Privacy Policy

The family of brands owned and operated by Ingenovis Health, Inc., including Trustaff, Fastaff, U.S. Nursing, Healthcare Support, Springboard Health, Vista Staffing Solutions, CardioSolution and the VitalSolutions brands, and their subsidiaries and affiliates (collectively, the “Company” or “we” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit the Company’s websites, including: ingenovishealth.com, cardiosolution.com, fastaff.com (myportal.fastaff.com, fastaff.erecruitcloud.com), healthcaresupport.com, trustaff.com (My.trustaff.com, Estaff365.com, mobile.er.trustaff.com), springboardhealthcare.com, usnursing.com, vistastaff.com, and igvvitalsolutions.com (collectively, the “Websites”), or when you download and use one of our mobile applications (the Websites and mobile applications are, collectively, the “Online Services”). This Policy further describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Employees, independent contractors, and job applicants should review the separate privacy notices we provide to you, or make available to you, when you submit an application, regarding our collection and use of personal information in the employment/contracting/applicant context. If there are any conflicts between this Policy and the separate privacy notice, the separate notice controls.

By accessing or using the Online Services, you consent to the collection and use of your personal information by the Company in accordance with this Policy. If you do not agree to the terms of this Policy, please do not use the Online Services.

If we change this Policy, we will advise you of material changes through postings on our Websites, and/or email to the primary email address you provide to us (if any) or push notifications through our mobile applications. Your continued access to or use of the Online Services after we provide notice will mean that you accept the changes. You are responsible for ensuring we have an up-to-date active and deliverable email address for you if you wish to receive change notices via email, and for periodically visiting our Websites and this Policy to check for any changes.

In accordance with all applicable laws, this Policy applies to all personal information we collect about you from any source, including:

  • Through the Online Services or any of your other interactions with the Company;
  • Via email, text, and other electronic messages between you and us, including through communications made through the Online Services;
  • Via telephone, mail, or other means of communicating with Customer Service or any other part of the Company;
  • Through mobile and desktop applications you download from the Websites or online application platforms (such as Google Play or the App Store), which provide dedicated non-browser-based interaction between you and the Online Services; and
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

This Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Online Services. As permitted by law, this Policy does not apply to personal information pertaining to employees, independent contractors, job applicants.  Outside of California, this Policy does not apply to individuals connecting with us in the business-to-business context.

Please read this Policy carefully to understand our practices regarding your personal information. If you do not agree with our practices, your choice is not to use our Online Services. By accessing or using the Online Services, you agree to this Policy. The Company reserves all rights.

Information We Collect and Share or Disclose, and Sources of the Information

We collect several types of personal information from and about users of our Online Services. For purposes of this Policy, personal information is broadly defined to include, among other things, all information that can be directly or indirectly linked to an individual or household. In all cases, personal information does not include de-identified information, aggregate information that cannot be linked to a particular individual or household, or pseudonymized information.

Currently and for the 12-month period prior to the Updated Effective Date of this Policy (except as specified below), we have collected and shared the categories of information listed below:

  • Contact information and identifiers, e.g., name, email address, postal address, phone number, online identifiers (such as username), passwords when you set up an account, or other contact details you may provide to us when you register or update an account, sign up for email communications, join our mailing list, or request materials from us. We collect this information when you provide it to us.

We may share this information with affiliates, subsidiaries, agents, or service providers.

  • Internet and other online activity, and device information, such as IP address; device ID; browser information and history; cookie information; operating systems; time stamps; the pages you request; the path you take on the Online Services; user settings; your use of our Online Services; search queries conducted on the Online Services; details of your use of the Online Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Online Services. We collect this information automatically when you use our Online Services.

We may share this information with affiliates, subsidiaries, agents, or service providers.

  • Other voluntary information you provide to us, including if you use any of services available through our Online Services, records and copies of your correspondence, and information and documentation you choose to upload using our document repository.  We collect this information when you provide it to us.

We may share this information with affiliates, subsidiaries, agents, or service providers.

  • Personalization, such as your journey online and how you use our Online Services, whether and when you open our marketing emails and respond to our advertisements.  We collect this information from you, from our Online Services technology’s interaction with your browser or devices and cookies tracking the pages you visit.

We may share this information with affiliates, subsidiaries, agents, or service providers.

  • Preference information, your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, the areas of our Site that you have visited or ways that you interact with our Site.  We collect this information from you, from our website technology’s interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, and from the marketing messages you open and the links you follow.

We may share this information with affiliates, subsidiaries, agents, or service providers.

  • Sensitive personal information, such as your driver’s license, state identification card, and passport numbers; your precise geolocation (if you permit us to obtain your precise geolocation); your racial and ethnic origin; your biometric data; combination of email address, and any other information when you provide it to us.

We may share this information with affiliates, subsidiaries, agents, or service providers.

  • Inferences drawn from information provided to us by you or third parties, to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.  We collect this information from you and automatically when you use our Online Services.

We may share this information with affiliates, subsidiaries, agents, or service providers.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Websites or transmitted to other users of the Websites or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Websites with whom you may choose to share your User Contributions. We cannot guarantee that third party vendors engaged by us who have access to User Contributions in connection with the services they perform will not provide access to User Contributions without authorization. We are not responsible for the actions or omissions of third-party vendors. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Automated Data Collection Technologies

We may use automatic data collection technologies to collect information about your online activities over time and across third-party websites or other online services. The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies) A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites.
  • Flash Cookies Certain features of our Online Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Online Services. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons Pages of the Websites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Online Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website, and that allows for tracking over time and across websites.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information – Our Business Purpose for Collecting the Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Services and their contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any purpose for which you provide it.
  • To provide you with notices about your relationship with any of us.
  • To notify you about changes to our Services or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Services.
  • To assist you in response to your requests to or communications with Customer Service.
  • To personalize and enhance your online experience, including as a way to recognize you and welcome you to the Online Services.
  • To provide you with customized content, targeted offers from other users, promotions and advertising on the Online Services, through other third-party sites or apps, via email, text messages, or push notifications that are offered by us or others that might be of interest to you.
  • To improve our Sites, products and services, customer service, and the customer experience.
  • To make sure our website and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using
  • To protect the security or integrity of the Online Services and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
  • For analytical and demographic purposes.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Additional Disclosures of Your Personal Information

In addition to the disclosures described above, we may disclose personal information that we collect or that you provide to us as follows:

  • To comply with any court order, law, subpoenas, search warrants, judicial proceedings, legal process or law enforcement measures, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements.
  • To establish or exercise our legal rights, or to defend against legal claims.
  • To investigate, prevent, or take action regarding alleged or actual illegal activities, or as otherwise required by law.
  • To comply with applicable laws, including laws pertaining to taxes.
  • To administer a promotion, survey or other feature of our Services.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
  • We may also share information about you for any other purposes disclosed to you at the time we collect your information or with your consent.
  • To a prospective buyer or buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company is among the assets transferred, including in connection with any due diligence conducted in anticipation of such a transaction.

We may disclose anonymized and aggregated information about our users and information that does not identify any individual, without restriction.

Security Measures

We have implemented measures designed to secure your personal information and information you upload to the Repository from accidental loss and from unauthorized access, use, alteration, and disclosure. No security measures are perfect or impenetrable. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to a part of one of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we work hard to protect your personal information and information in the Repository from unauthorized access, alteration, disclosure, and loss, we cannot guarantee the security of your personal information transmitted to or stored through our Websites or that information will not be altered or lost. Any transmission, storage or loss of personal or other information is at your own risk. You should keep backup copies of all information stored on the Repository and check that materials on the Repository are accurate. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

Your Rights With Respect to Personal Information We Collect

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, the law in your state provides you with the following rights with respect to your Personal Information:

California, Colorado, Connecticut, Utah, and Virginia Privacy Rights for Individual Consumers

  • The right to know what Personal Information we have collected, used, disclosed, and sold about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you.
  • The right to obtain a copy of Personal Information we have obtained about you in a portable and, to the extent technically feasible, readily usable format.
  • The right to correct inaccurate personal information about you, taking into account the nature of the Personal Information and the purposes of the processing.
  • The right to request that we delete any Personal Information we have about you.
  • The right to opt-out of the selling your Personal Information, as applicable.
  • The right to opt-out of the sharing of your Personal Information for purposes of targeted advertising (also called cross-context behavioral advertising and/or the profiling in furtherance of decisions that produce legal or similarly significant effects), which you can exercise on our website here or by modifying your privacy preferences (e.g., Global Privacy Control), available through certain internet browsers and extensions, that signal your preference to opt out.  Please note that clearing your cookies at any time will remove the signal of your selected privacy preferences.
  • The right to limit the use of your Sensitive Personal Information, which you can exercise through the contact form available on our website.
  • If we deny your request, the right to appeal our decision.

In addition, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, we have only sold Personal Information about its customers as described above. For the 12-month period prior to the date of this Privacy Policy, we have only shared Personal Information about its customers as described above.  We do not use or disclose Sensitive Personal Information, as defined in applicable laws, for any purposes other than those permitted by applicable law.

Opt-Out Preference Signals:  We are working towards enabling Global Privacy Control (GPC) as an additional way for you to submit a request to opt-out of the sale and sharing of your personal information through browsers and/or browser extensions that support such a signal.  Until then, you can opt-out of the use of third-party cookies for personalized advertising by setting your cookie preferences on our website [link to cookie controls] or on your browser.

This Privacy Policy describes how we may share your information for marketing purposes, as described above. If you are a California resident, the Shine the Light law permits you to request and obtain from us once per calendar year information about any of your Personal Information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us through the contact form on our website.

California Business Contact Information

If you are a California resident and we receive your Personal Information in the form of contact details from business events, for example as part of a business appointment (e.g., by exchanging business cards) or as part of any other form of collaboration, we may use your contact and business details to maintain our business contacts. For this purpose, we may transfer your contact details to our internal database.  Pursuant to the CCPA, you have privacy rights with respect to your business contact Personal Information.

The processing activity may include the following categories of Personal Information:

  • Your contact information (e.g., name, title, form of address or salutation, address, gender, telephone numbers, email address); and
  • Details on your profession (e.g., job title, position, personnel number, place of work, branch office, department, qualifications).

This data processing is based on our legitimate business interests. We have a legitimate economic interest in maintaining contacts beyond the initial context and in using them to establish and develop a business relationship and to remain in contact with the parties concerned.

Such business contacts could also be easily processed in our email communications with you and then kept in typical business software, either centrally or on the electronic devices of our employees.

California law provides you with the following rights with respect to your personal information:

  • The right to know what personal information we have collected, used, or disclosed about you.
  • The right to request that we delete any personal information we have about you.
  • The right to correct inaccurate personal information about you.

We do not sell or share any of our business contacts’ Personal Information, as defined by the CCPA.  California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, we have not sold or shared any personal information about our business contacts.

Submitting Requests

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may submit your requests to opt out, correct, delete, and/or to know/obtain Personal Information we have collected about you by completing the form here, and indicating which brand your request pertains to. Or, by calling our telephone number at 720-248-5410.

We will respond to your request in compliance with the requirements of your state’s applicable laws.  Please note that we are only required to honor California requests to know twice in a 12-month period.

Verification of Your Identity

When you exercise these rights and submit a request to us, we will verify your identity via means allowed by applicable law.

Appeal

Residents of Colorado, Connecticut, and Virginia may appeal a decision we have made regarding their requests by calling us at 720-248-5410. We will respond to appeals from Virginia and Connecticut residents within 60 days.  We will respond to appeals from Colorado residents within 45 days.

Non-Discrimination

If you make a request under your state privacy laws, we will not discriminate against you in any way.  For example, we will not deny you benefits or impose penalties on you or provide you with or suggest that you will receive a different level or quality of benefits or services.

Authorized Agents

You may permit an authorized agent to submit a request to know or to delete your Personal Information.  If we receive a request on your behalf, we will ask that person to give us proof that you gave that person written permission to make a request for you.  If that person does not provide us with written proof, we will deny their request so that we can protect your Personal Information.

Automated Decision-Making

We generally do not use automated decision-making technology, as that term is defined by State Privacy Laws. If we make use of automated decision-making technology, you will be informed through a separate privacy notice.

Minors Under Age 18 and Children Under Age 13

Minors under 18 years of age may have the personal information and content that they have posted on the Websites removed by sending an email to Legal@ingenovishealth.com, and requesting removal. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that content or information from all sites, services or systems.

Our Online Services are not intended for children under 13 years of age or any minors. No one under age 13 may provide any information to or through the Online Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on any of the Online Services or on or through any of its features/register on any of the Online Services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

“Do not track” Signals

Some Internet browsers include the ability to transmit “Do Not Track” signals. We do not process or respond to “Do Not Track” signals.

Contact Information

To ask questions or comment about this Policy and our privacy practices, contact us at:

LEGAL & COMPLIANCE DEPARTMENT
Ingenovis Health
5700 South Quebec Street
Suite 300
Greenwood Village, CO 80111
legal@ingenovishealth.com /720-248-5410
compliance@ingenovishealth.com

Updated Effective Date:  May 12, 2023