Tag Archives: health

How to Make a Good First Impression

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A career in healthcare offers many rewards: there is job growth and security with the US Bureau of Labor Statistics noting that the healthcare industry is projected to grow by 26% through 2022, not to mention the high earning potential due to the high demand and sensitivity of the job; as well as the ability to make a direct difference in the form of delivering quality healthcare to your patients. However, depending on the niche and the cost of entry, entering the industry can be very competitive. If you finally landed an interview with a potential employer or a recruiter, here’s how to prepare yourself and ace that interview.

It starts by getting on a recruiter’s radar. You will need to understand how recruiters function: recruiters get paid to find candidates not easily found by other recruiters or by competing companies. Start by investing in a quality LinkedIn profile, and investing in networking and forging authentic connections. Alternatively, you can invest in curating a professional blog that will describe your expertise in the healthcare industry, as well as pontificate about your shortcomings and how you were able to prevail. A public persona can position you as an authoritative figure in the healthcare industry and will attract the attention of potential recruiters.

Acing Your Interview

First impressions matter

You are very much well aware that you should wear professional attire to your interview. However, what matters is to how you approach the recruiter and how you answer their initial questions. When they ask to tell them about yourself, what they really are asking is: “are you qualified enough? Personable enough?” Make sure to keep steady eye contact and describe relevant experiences in your field. But also do not be afraid to add personal details. This is the time to show how your personality traits and life goals are assets and lend themselves nicely to your career path.

But do not become too familiar

Telling the interviewer more than they should know could be a fatal mistake. They want individuals who can process information and have a strong backbone while doing it. Remember that as a healthcare professional, you’re going to be placed in precarious, emotional, and highly charged situations through your career. Being too personable can be a detriment. Be friendly, but do not divulge into personal information during the interview. If you are not able to gauge familiarity, then follow the lead of the interviewer and mimic the demeanor of the person interviewing you.

Ask curious questions

When the interview concludes, many candidates will be asked if they have any questions — and unfortunately, most will answer with no, and nervously leave the room. It is imperative to ask questions and demonstrate an interest in the industry. Asking questions will also reveal if the workplace is the right place for you.

How to Write a Thank You Email Following an Interview

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Congratulations! You nailed that interview for your dream job. Rather than simply wait around to hear from your prospective employer, there are a number of proactive steps you can take post-interview to reinforce your interest in the position. One of the simplest and most effective ways is to say thank-you.

Why Say Thanks?

Most importantly, it’s common courtesy to thank someone for taking the time to meet with you. But it’s also an additional opportunity to put yourself out there and possibly impress your next employer. In a competitive job market, small things can make the difference between two equally qualified candidates.

Tips for Crafting an Effective Thank You Email

  • Don’t delay; send your thank you within 24 hours of your interview. HR decisions are often made quickly, and you’ll want to cement a good first impression as quickly as possible.
  • Send it to everyone who met with you, not just the lead interviewer. They all took the time; they should all be thanked. And you never know who will be in your corner should the hiring decision be made by committee. That said, avoid a group email and take the time to craft individualized messages.
  • Don’t be overly casual, but try to be friendly and positive rather than formal. If it’s appropriate, remind them who you are by touching briefly on a laugh or point of interest that came up during your interview.
  • If you promised to send additional information about yourself (social media profiles, an online portfolio, work samples) or some point of conversation shared during your interview, include links.
  • Gracefully, reiterate why you are the best person for the job.
  • Check for grammar or spelling – there should be no mistakes in your thank you note.
  • Be sincere. You are grateful for the opportunity to interview so express that clearly.

Writing thank you notes may be a dying art form, but real courtesy never gets old. Keep your post-interview thank you email brief, relevant and warm. That way, even if you don’t get the job, you’ll be leaving those who interviewed you with a great impression that may yield future opportunities.

Writing a Resume the Right Way

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It’s time. You’ve put this off for months now and it’s constantly nagging you in the back of your mind. It’s time to update your resume. Resume work is one of the most tedious tasks because there are so many wrong ways to do it and contradicting tips across the internet. There’s also the common rule that resumes should be one page long, whether you’re struggling to fill it or your experience is overflowing, don’t let this trip you up. We’re here to make resume writing a skill all can succeed at!

So, what should be put on it and what should not?

A resume is composed of four main sections:

  1. Contact Information

  2. Skills/Professional Summary

  3. Experience

  4. Education

The way it is organized should be based on how you want to format your resume and how you want to prioritize your information.

  1. Contact Information

The important contact information you must include on your resume:

  • Your name
  • Current email address
  • Current phone number

Adding your mailing address to your resume is optional, but certainly makes it easier for recruiters to make sure they are contacting you only for positions that are near you. Remember that if any of your contact information changes you should update your LinkedIn and any other locations your resume is housed.

  1. Skills/Professional Summary

Consider this a snapshot of your experience and the part that will capture the reader’s attention and determine whether or not they’ll continue reading your resume. The ‘Skills’ or ‘Professional Summary’ section is a list compiled of your best skills and is most commonly shown using bullet points.

You might list something like:

  • 5+ years medical front office experience
  • Sufficient in Microsoft Suite, specific scheduling software, etc.
  • Ability to answer multi-line phone with 100 inbound calls per day while operating check-in window

  1. Experience

This section will take up a good chunk of the space, but keep in mind that not every job will go on it. You only want the jobs you’ve had in the past 10 years or the most relevant ones. Also, make sure there are no gaps in your job history.

You want to have your most recent job at the top of your ‘Experience’ list and then have your jobs listed in reverse-chronological order. When labeling your experiences, you should have a maximum of five bullet points under each job.

Here’s a tip! If you are applying for a job, go off the advertised job description and elaborate your experience for that skill on your resume. When you get the chance, use numbers to quantify your experience.

  1. Education

The ‘Education’ section should list the schools you attended and the degrees you’ve earned. Just like in your ‘Experience’ section, this should be in reverse-chronological order. If you’ve graduated from schools higher than high school, leave your high school off.

Add your major and what you studied or concentrated in. Along with your studies, fill in any awards or honors you received whether it’s Valedictorian or Honor’s Society. If you don’t think your GPA is good enough, don’t put it. And, if you’re not a student, don’t put it at all. Also, make sure to put the month and year you graduated.

Now that we know what to put in your resume, let’s go over some things that absolutely shouldn’t be on your resume.

  1. Anything personal such as your height, weight, social security number, marital status, your religious beliefs, or your sex.
  2. Don’t be that person who has the word “Resume” written at the top of it. The employer will know 100% that it is, indeed, a resume.
  3. Leave your photographs out of it. Selfies cropped to remove friends from the picture and even some professional head shots can be a laughing stock. And due to Equal Employment Opportunity legislation, an employer would never ask for this.
  4. Grammar and Spelling Errors!!! Make sure you double, triple check that you have no errors on your resume.

At HealthCare Support, our recruiters are resume writing experts. In fact, one of our recruiters average at least 20 resumes a week. If you feel stuck and need a hand, we are here to help you display your skills to the best of your ability and land your dream job!

Are you Dreaming of a White (and Worry-Free) Christmas?

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It’s the most wonderful time of the year! People’s cubicles and offices are decorated in all things merry, seasonal candles are being burned, and holiday music is flowing out of speakers. Everyone’s getting antsy and they know it’s almost time to get out of town to be reunited with their families. Some people may have mentally checked out already, these people are part of the Great Christmas “Click Off”. December 16th is the day of the Great Christmas “Click Off”, meaning this day is the point when productivity plummets in the office. Don’t be a part of the “Click Off”, push until the holiday. We even made it easy for you by brainstorming some ways to make sure all your responsibilities are done, and you are worry-free before heading home for holidays!

  • When you know the dates of your vacation, let your manager and coworkers know. Put your hours in early and make sure it’s not around any important deadlines or meetings.
  • There is nothing worse than coming back into the office from a long weekend and having your desk be a mess. Before heading out for the holidays, go through your drawers and organize them. Get some Windex and give your desk a wipe down. If someone needs to find a file in one of your drawers, it will be easy for them to find. Plus, you’ll be all set to grind in the new year!
  • Have two separate to-do lists. One needs to be time-sensitive. These involve things that absolutely must be done before you leave. The other list includes things that aren’t as time sensitive but still need to be done before you go. Also, check your calendar and see if there is anything coming up when you get back from the holidays.
  • Clear your schedule for the last two hours before you leave for the holidays and the first two hours you get back from the holidays. A coworker may have an important, last minute task that you need to attend to or someone might need your undivided attention as soon as you return.
  • Find a coworker to cover for you. Make sure they have everything they need during your time off. Meet with them before you leave and answer any questions they may have. Tell your coworkers and boss this person will be filling in for you while you’re gone. Lastly, bring them back a little something for all they’ve done!
  • People who are out of the office might want to put an automatic email responder. You should include how long you are going to be away from your email for, when and if you’ll ever be checking into your email, and who to contact in case of an emergency. Even add a touch of holiday to them, if you’d like.

Some good examples:

For the Grinches –

Hello,

Thank you for reaching out. Unfortunately, I will be out of the office from December 21st to January 3rd for the holidays. I will be checking my email sporadically throughout the week. If this is an emergency, please contact John Doe at johndoe@company.com.

Wishing you a happy holiday.

Sincerely,

[Your name]

 

For the people with some holiday cheer –

Happy Holidays,

Thanks for your email! You caught me on my holiday vacation in Colorado! I will be out of the office, away in a cabin, with little to no service, making snowmen from December 19th to January 5th. If there is an emergency, contact Bob at bob@company.com. Until then, I’ll see you all in 2019.

Have a Merry Christmas and a Happy New Year,

[Your Name]

 

For Buddy the Elves’ –

Ho-Ho-Hello there,

It’s my favorite time of the year! That means I’m at the north pole, helping Santa pack up the last of the gifts! I’ll be up here in the land of the holly and jolly until January 2nd. In the meantime, if you have an emergency you can contact John at john@company.com. I’ll try to check my emails every time Santa gives us a break, most likely every couple of days!

Until then, I hope your stuffing your face with Christmas cookies, making snowmen, and decorating your tree with tons of Christmas Spirit! – Oh, Santa’s looking for me, I got to go finish these dang wooden horses!

Merry Christmas to all and to all a good night,

Santa’s little helper [Your Name]

Make sure you’re enjoying yourself over the holidays, you deserve it. Recharge and be ready to come back fresh for the new year! And, if you want some more career advice, subscribe to our blog here !

9 Ways to Foster a Positive Environment in the Office

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These days, most of our time is spent in the office, working our tails off, constantly being surrounded by the same people. It’s the same thing every day of the week and it’s hard not to get caught when there is a negative vibe going around. So, how do you establish a positive work environment? It’s simple. Encourage your employees to have positive attitudes. How do we do that? Here are a couple examples:

  1. Make your employees feel appreciated. Constantly.

I can’t begin to express how important this is. The best feeling you can achieve is feeling good about the work you have done. You’re doing so much, and some might not realize just how much blood, sweat, and tears you are actually putting in to your projects. Let your employees know all their hard work isn’t going unnoticed.

I appreciate you doing this…

I am really impressed by…

You are doing a great job doing…

I admire the way you…

The team wouldn’t have been so successful if you didn’t…

Thank you so much for doing this…

Something so little as a small compliment can do a 180 on someone’s attitude.

  1. Flexibility

Most of your employees have families. Some need to be home by a certain time to pick up their kids from school. Others need to schedule doctor’s appointments but they are almost impossible to get because of our work schedules. Offer your employees some flexibility in their work hours. Give them the chance to work remotely, even if it’s just for a little bit at the end of the day when all their kids are in bed. Allow them a little freedom to choose their own schedules and in return you will have less stressed-out employees.

  1. Random Acts of Kindness

Do something simple and sweet for one of your employees. Catch them off guard with some sincerity. Bring them a sweet treat from a bakery, a nice-smelling candle from a store, or write a positive, motivational quote for them and place it on their desk while they are at lunch. You never know the mood some people could be in and you don’t know what they are going through so sweeten up their day with a random act of kindness.

  1. Now, Walk it Out, Walk it Out, Walk it Out

Get with some employees and go for a little walk around the building or to the cafeteria. This is a great way to learn more about your employee’s lives outside of work. Also, walking improves your mood, increases your heart rate, and burns calories. I can’t think of a better way to burn calories than to walk around the building while gossiping about the latest Kardashian scandal!

  1. “Fun it Up”

Allow your employees to fun it up a bit with their cubicles, offices, and outfits. Have “Costume Tuesdays”, “Casual Fridays”, or “Workout Wednesdays”. Is it the holidays? Give your employees a chance to dress up their cubes in all things Christmas. Someone’s birthday? Decorate their office by sprinkling confetti on their desks, blowing up balloons, or creating a cute poster for them. Have music playing throughout the office with the latest hits. Get creative with it, everyone loves having fun!

  1. Don’t you Dare Micro Manage

No employee likes to be constantly looked over their shoulder by someone, especially their boss. Give your employees space to do their work and allow them to have the freedom to do their own thing. Macro managing will build trust and honesty throughout the company by giving them the satisfaction that they are bettering the company on their own.

  1. Company Incentives, YAY

Your employees will work harder if there is something in it for them as well as the company. If your sales team meets a goal, treat them to lunch or a round of drinks after work. Have company weekend trips for people who break records. Motivate your employees by giving them something for all their hard work.

  1. Exude Happiness

This one’s easy. It doesn’t take much. It’s easy to turn around someone’s day. They could be having the worst day of their life and need a sign of something good. This could be giving them a smile, asking how they are and listening to what they are saying, holding the door open for them, or cracking a joke and making them laugh. Show happiness everywhere you go, after all, your employees are human beings too.

  1. R-E-S-P-E-C-T *cue our girl, Aretha*

Back in kindergarten we learned one very important rule that is forever engraved in our brains. Treat others the way you want to be treated. Take this one to the grave and I promise you’ll have a more positive attitude because of it.

Here at HealthCare Support we encourage our employers to have positive attitudes day in and day out. It’s part of the reason our employees love coming to work. We have employees celebrating 5, 10, and 15-year anniversaries. It also plays a big factor in our ratings on Google, Glassdoor, and Facebook.

If you’re looking to partner with a positive team of staffing professionals, look no further than HealthCare Support.

This HEDIS Season

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HEDIS season is upon us and what better way to get a HEDIS position than teaming up with our recruiters here at HealthCare Support! At HealthCare Support, you’ll work with one recruiter and they will have up to ten positions to submit your resume to.  We have positions on the Pursuit Teams, Abstractors Teams, Research Teams, and Over Read Teams.

To apply for a HEDIS position, go to hcs23.wsoa.biz and click the ‘Job Openings’ in the ‘I want to work’ section. Type in HEDIS in the search bar and apply! Make sure you read the description carefully and answer calls from numbers you may not recognize. Please note: when you are applying for a remote position, you MUST be in the state where HEDIS position is based in.

HealthCare Support starts looking to hire for a HEDIS position around October and these positions usually go from January to May. Some candidates may get the chance to be rolled over into other positions during the summer once HEDIS season is over. To maximize your chances of employment this season, be sure to connect with our recruiters on LinkedIn and respond to emails and voicemails in a timely manner.

We’d love to answer any questions you have about HEDIS Season! You can reach any recruiter from HealthCare Support at 407-478-0332.

How to Achieve that Work-Life Balance

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These days, a work-life balance can be pretty much impossible. It’s especially hard when you’re not really “logged off” and calls, texts, and emails come straight to your cell phone well after 5 PM. We know that people are exhausted when they come home from work and we know people need to take care of themselves. There are other factors that come in to play when talking about a work-life balance, such as, having to entertain your kids, relaxing, or socializing with your friends. These things help us obtain a healthy lifestyle. So how do you accomplish a healthy work-life balance?

  1. Exercise

There’s a lot of things we make time for, including eating, sleeping, and scrolling aimlessly through social media. But, shouldn’t we also make time for exercising or meditating? Working out for at least 30 minutes a day has some major health benefits that will impact you at work. Working out boosts your energy and it also makes it easier for you to fall asleep at night. It reduces stress and is healthy for your heart, brain, and your overall happiness. Most offices have gyms onsite or offer a discount for gyms that are close by; make sure you’re taking advantage of this.

  1. Unimportant people and activities

We all know that it’s easy to get sucked into surfing your social media pages or watching funny videos on your phone, but you should be using this time for other important things. Make a list. Write down important people you should be connecting with or important things you should be doing every day. These things can range depending on the type of person you are, but writing a list ensures you get this stuff done every day. Whether it’s calling your mother, cleaning your surroundings, prepping lunch boxes for the next day, or even a little time for yourself to read a book, you need to put aside what is wasting your time and what is necessary for you to do.

  1. Turn it off

When you are done for the day, turn off your work notifications. You don’t want to get sucked into replying when this time is supposed to be yours. In fact, put your phone and computer fully away so you have time for your family, friends, a book, or even that Netflix series you want to catch up on.

  1. One word: No.

Are you the type of person who, when asked a favor, says “yes”? Well, we’re here to tell you it’s alright to say no. Taking time for yourself over others isn’t selfish because if you don’t do it for yourself, who’s going to?

  1. Prioritize and structure at work

It’s important to make sure all your urgent tasks are getting done first. Determine what work is most important and then structure your day around them. Tell yourself you’ll do activity 1, 2, and 3 and then reward yourself with a walk around the building for 10 minutes. Breaks are important too! Take more personal moments for yourself to daydream or compliment the weather.

  1. Company holidays

When work holidays are coming around, use this time to recharge yourself. Relax. We often end up “spring cleaning” or hitting our to-do lists but you also need some down time. You want to be in the right mindset before you go back to work. Take a day trip to the beach or the city to take your mind off work and give yourself some personal time to reflect on your life.

Let us help you find the perfect job. We have positions with hundreds of companies across the nation. Visit our website to see our current openings, or join our Talent Network to stay connected with future opportunities that match your interests.

Technology is Taking Over

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It’s 2019. We all saw it coming: Technology is taking over. Everywhere we look people have their noses buried in their smart phones, tablets, and computers. It’s crazy to think how far we’ve come, and all the things people had to do without technology. Remember when you had to mail a letter if you wanted to reach someone? Or how about going to the library if you didn’t know something? Technology has made some major differences to improve the world, but there’s a lot of controversy whether technology actually made the world a better place. Do the pros outweigh the cons? Should the cons not be overlooked? Tell us what you think:

Pros

  • Internet and Accuracy

    Don’t know the answer to a question? You are now a few clicks away from knowing the answer through Google. Need to add things up and document numbers? You’ve got everything you need on your computer with Excel and the Calculator app. The internet and programs, like Microsoft Office, are there to fix your human errors.

  • Time Saver

    Having a computer allows you to do many things at once. You can schedule appointments, email people, and perform other tedious tasks in minutes. If you share projects with your coworkers, all files can be saved in one place for people to access. Therefore, making everything you do more efficient and productive.

  • Green Planet

    Tree huggers unite! Technology allows us to be paperless. We don’t have to use a single sheet of paper while we’re writing novels, figuring out mathematical equations, or spelling things. Saving paper saves trees and saving trees saves the planet.

  • Communication

    Using direct messaging apps such as Skype, Slack, GroupMe, and IM, you can ask quick questions or message someone without writing an email or leaving your desk. For more polished business to business communications, just compose an email. You never have to pick up the phone again!

  • Working from Home

    Your employees don’t need to be in the office to work anymore. Save overhead and allow your employees to work remotely using their own laptops and WiFi.

Cons

  • Slackers

    Americans waste almost two hours a day on things other than their responsibilities. What are they doing? They’re checking their social media or texting their friends. Technology can be a big distraction in the workplace causing some employees to be less productive.

  • Communication (again?)

    Yes, communication in the office is compromised because instead of talking in person, we talk over text and emails. Many things can be lost in translation.

  • Money, Money, Money

    Technology is expensive! If your smartphone breaks, it could be up to $300 to get it fixed. Need to restore your laptop’s hard drive? Computers are even more expensive to repair.

  • Automatic

    Everything works by itself now and this makes people lazy at work. Some basic skills go to waste, such as tracking inventory. Automated messages get frustrating when you’re trying to call an operator for customer service but get stuck with a robotic voice that can never understand you.

In a world where technology is everywhere you turn, we understand the importance of one on one conversations with our candidates. At HealthCare Support, our candidates have essential conversations with their recruiter throughout the hiring process.

Interested? Apply Here!

How Companies Win the Talent Tug-Of-War

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It’s a job seeker market now! There are now more job openings in the United States than unemployed workers to fill them. This is the first time this has happened since the government started tracking jobs in 2000. So, our question is, how do we get the unemployed to pick your company over the others? Let’s get to know the three different kinds of candidates.

  1. Future Champs:

    They have the devotion and love for the job and the company, but don’t have the right experience and knowledge. More times than others, companies don’t have the time nor the effort to put into teaching these new hires.

  2. Indifferent Einstein’s:

    The brilliant ones that have the right experience, but lack passion and dedication to the company and their position. These employees usually leave soon after they’ve been hired.

  3. All-Stars:

    Candidates who have the right experience along with the right passion and enthusiasm for the role. Best of both worlds! These are the people you absolutely want to hire, which makes them extremely difficult to find.

Now that we know the different types of candidates, how do you win over the All-stars?

  • Be Flexible and Move Quick

    If you found an All-Star for the position, stop wasting time choosing and extend an offer. All-Stars will probably have many other options to consider. Act accordingly so they don’t have time to consider these other options. Keep the second interviews and deliberation to a minimum.

  • Referral Incentive

    Almost everyone talks about working with their friends, yet no one does anything about it. Come up with a referral incentive so your employees will want to recruit their friends. Most employees are conscious that this reflects themselves and will not offer just anyone. Also, your employees will be excited to get to work with their friends and you will have workers that want to be at work. It’s a win-win.

  • Employee Benefits

    The best thing to hear at an interview are all the unique benefits of working there. Some ideas are costume contests, Jean Fridays, annual team-bonding trips, having a pet-friendly office, or having company event tickets. Get creative and make them irresistible.

  • Open hours

    Everyone enjoys their free time. Be open to workers creating their own work schedules. Whether its 7:30-4:30, 8-5, 9-6, they are all working the same amount of time and getting their work done. Work from home days never hurt anybody either!

  • Talent Costs

    If you want to hire the All-Stars, they’re going to assume they are worth more than others. Make sure your salaries are competitive to skip out on losing them to a position paying a dollar more. When it comes down to it, it’s not that much of a difference.

  • Fans Always Welcome

    If your company is more consumer based, hire people that are already fans. That way, you hire someone who is passionate about the company and their job from the start.

  • Networking!

    Networking is great for candidates, but it’s also great for hiring managers. It allows you to build relationships with candidates before they even considering working for your company. It’s also a great way to meet applicants you wouldn’t have originally gone for. You never know, someone might surprise you!

HealthCare Support Attends CAHP in the Golden State

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California Association of Health Plans Annual Conference

October 22-24, 2018

We are excited about our upcoming conference for the California Association of Health Plans (CAHP) in San Diego, California at the Manchester Grand Hyatt. With the attempted changes to the Affordable Care Act in D.C, stakeholders in California are partnering to improve our healthcare system. There has been some debate over whether California should regulate healthcare prices, expand coverage to the remaining uninsured, create a public option, or start using a single payer healthcare system.

While this is happening, CAHP and its affiliates are working to better the existing healthcare system and improve the way consumers work with health plans. The debate to California’s health plans include expanding coverage, providing increased subsidies for those who buy their own insurance, and persuading lawmakers to think about a state level individual mandate.

HealthCare Support’s Business Development Manager, Jay Bridge, will be in attendance and joining over 1,000 health care professionals. At the conference, Jay will be learning how our health plan partners are handling the changes being made to the health care system in California. Fulfilling new staffing needs and expectations will be instrumental to the success of the implementation of new health plan regulations.