I had such a wonderful experience with Health Care Support, that I actually worked two consecutive assignments with them before going on permanently with the company they placed me at. I worked with Heather Dumet both times. She was always so friendly and helpful, plus she never made me feel like she didn’t have time for me. Her follow-up was superb. I’ve worked with plenty of other agencies before and always seem to lose the recruiter once I was placed. Not with Health Care Support and Heather. She would even call me from time to time just to say hello, check in on how the assignment was going, or to see how my son was doing (which she always remembered his name and even sent a b-day card for him after I told her we were celebrating his birthday once when she called). So thoughtful. I highly recommend Health Care Support!
Author Archives: Zach Kohlmeier
The Differences Between Contract, Right to Hire, and Direct Placement Positions in Healthcare
When working with a staffing agency to get hired for a healthcare position, you may be wondering what the different employment types being offered to you mean.
While there may be some variations in how companies define these terms, below are brief explanations to help you get a better insight into what each one means so that you can easily begin your job search on our website.
Contract
This position is usually not a permanent one, and has a specific time frame of how long the company is looking to hire an employee. Contract work generally does not offer any benefits and is used as a way to cover a permanent employee’s leave of absence or to help complete a particular project. At HealthCare Support our contract positions are typically 3 months or more.
Right to Hire
Also known as temporary to permanent, this is when an employer would like to hire a full-time employee but does not want to commit to a permanent offer in the beginning. During the right to hire period, the employee is working for and being paid by the staffing firm after a pre-determined amount of hours on assignment the employer has the right to hire you on permanently.
Direct Placement
Direct placement positions are permanent from the start. A client will use the services of the staffing agency to find the talent and then hire them directly. This is different from the right to hire position, as it allows the candidate being offered a direct placement position to be added directly to the client company payroll and benefits.
Each position has its advantages, and it’s important to understand the differences so that you can make the best decision on which one to choose based on your employment needs.
If you have any further questions regarding how we match employees to healthcare positions, please contact HealthCare Support (HSS) by calling 1-407-478-0332. We understand the constant career searching challenges potential employees’ face, which is why we invite you to join our talent network to enhance your job search and application process.
Benefits to Using a Staffing Firm to Help Get You Hired in HealthCare
Many times, job searching can become an overwhelming process. You spend hours inquiring about work opportunities, updating your resume, and applying for job openings, but still aren’t getting hired. Without being given feedback from outside sources, it can become difficult to know what you can improve on to help increase your chances of landing a really great job.
According to the American Staffing Association (ASA), staffing firms have made a compelling improvement to the U.S. economy by offering staffing, recruiting, and workforce solutions, which has resulted in 15 million employees being hired annually. With statistics such as these; it’s no wonder so many professionals are using staffing firms to assist them in finding a position relating to their field. Other benefits of using a staffing firm to help get you hired include:
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Accessibility to lots of jobs
Busy employers count on staffing firms to fill numerous employment positions on a temporary, temp-to-hire, or direct hire basis.
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Possibility of full-time
When in a temporary position, you can impress the employer, which could land you a permanent spot in the company. There are also many employers looking to hire full-time employees from the start.
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Getting connected
Many staffing firms work with thousands of local employers, allowing you to get connected to jobs much easier than on your own.
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Knowing the job market
Staffing firms work in the industry every day and therefore know firsthand when changes are approaching. You will have access to all kinds of insights regarding which skills are in demand and how to find and keep work in the current economy.
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Offering clarification
You’ll be guided into starting a career that is a good fit for you depending on what you are looking for, as well as being educated on where to apply based on who is hiring.
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Providing important services
By getting help with your resume and interviewing skills, you will have an advantage over those who are job searching on their own.
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Acting as good support systems
Having a great attitude is crucial to being hired. Staffing firms can help you focus on the brighter side of job searching when things become emotionally stressful.
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Looking out for you and the employer
A staffing firm who takes pride in what they do will have both you and the employer’s best interests at heart.
You are missing a major component needed for a more efficient job search by not working with a professional staffing firm. HealthCare Support (HSS), is a national niche recruitment firm placing top talent in the dynamic healthcare industry. To enhance your job search and application process, join our talent network today!
The Cost of Bad Hiring in Healthcare
It’s no secret that hiring poorly can cost a business up to hundreds of thousands of dollars or more annually, which is why certain organizations put potential employees through such an extensive hiring process.
But even those companies who take their time hiring, instead of filling positions rapidly, still make the mistake of selecting bad hires each year.
To keep your company from making the same common hiring errors, it’s helpful to know what makes a bad hire and how much it costs a company both short-term and long-term each time a hiring mistake is made.
Bad Hire
A bad hire is a person who negatively impacts an organization’s productivity and performance, retention rate, and company culture. Some other features of bad hires include:
- Being less productive
- Having poor retention rates
- Displaying poor performance
- Making a great work culture unpleasant
The Cost of a Bad Hire
Due to numerous variables, it’s hard to estimate precisely how much a bad hire costs an organization. However, when you factor in lost time and productivity along with the effect they have on other employees, a bad hire can cost a business anywhere from a few hundred dollars to somewhere in the millions.
Some of the things that go into the cost of replacing a bad hire include:
- Recruitment advertising fees
- Staff time
- Replacement hires relocation and training fees
- Delayed company goals
- The loss of customers
- Damaged employer brand
- Lawsuit fees
How to Ensure You Hire the Right Employees
While it’s never a company’s intentions to make a bad hire, it still continues to happen. If your company has made multiple mistakes of hiring people who were not a good fit, then working with an experienced national niche recruitment firm can help. A firm such as HealthCare Support (HSS), can help you identify, hire, and retain the right healthcare talent for your business. We put our focus on placing top talent in the dynamic healthcare industry, which includes administrative to executive level professionals in the clinical and non-clinical healthcare field. For more information on the employment solutions we offer, please call 1-407-478-0332 .
Enrollment Rep
The enrollment representative serves as a liaison between the company and its members and providers. You will be expected to respond to and resolve questions and issues from current and prospective members or their representatives, providers, and other relevant parties.
Job Duties and Responsibilities
- Responds to member and provider inquiries by phone, email, or walk-in
- Demonstrates appropriate soft-skills including empathy, active listening, courtesy, politeness, helpfulness, etc.
- Records, investigates, and resolves member complaints
- Educates new members and re-educates existing members regarding health plan procedures
- Logs, tracks, and documents all issues in accordance with all applicable guidelines
- Demonstrates skills necessary to perform exceptional customer experience
- Works error and exception reports in a timely manner
- Processes and creates eligibility lists and reports
Education and Qualifications
- HS diploma or GED
- 6+ months of healthcare call center or customer service experience
- Strong background in enrollment/eligibility
- Knowledge of claims processing
- Strong ability to multitask
- Good telephone skills
- Knowledge of Microsoft programs
As an enrollment representative, you will work to ensure members receive a level of service that goes beyond their expectations.
Health Coach
As a health coach, you are responsible for guiding members through any diet and lifestyle changes. You will provide patients with the necessary tools needed to meet their preventative, chronic, and acute care needs by engaging and encouraging them to take responsibility for their health through the adoption of lifelong healthy behaviors.
Job Duties and Responsibilities
- Acts as a health coach for patients
- Meets minimum standards for productivity and clinical results
- Provides assessments of new participants for determining clinical risk
- Maintains accurate and timely documentation in member management software
- Acts as a case manager when integrating with other health care service vendors
- Completes required reports in a timely manner
- Enhances clinical and counseling knowledge by attending training sessions
- Handles confidential forms appropriately
Education and Qualifications
- HS diploma or GED
- Must be a Registered Dietician
- Must possess excellent phone, written, and computer skills
- Experience in a service environment is a plus
- Needs to be compassionate, kind, and open-minded
Health coaches have an especially impactful role by assisting in ongoing care, which can enhance patient experiences and improve outcomes overall.
Second Family Goes to Work
A lot of our employees refer to their colleagues at HealthCare Support as their second family. This is simply because we are there for each other. When one of our team members experiences heartache or triumph, the rest of our team feels it too.
This week our Internal Development Team had the joy of facilitating a fundraising event that would benefit the mother of two of our employees. Donna and Erick Alim’s mother is a stage 2 cancer survivor for 5 years, however the family just received some heart breaking news that tumors had reappeared.
Along with the emotional strain this will place on the family, we are aware of the financial burden a condition like this would produce. IDT acted fast and in just 1 day a successful Bingo fundraising event was hosted and the event was able to raise $840!
David S.
I recently had the pleasure of working with Anthony Asmolo and Kristen Wissick regarding a telephonic nursing position.
In the past I have worked with other recruiting services. My experiences have been luke warm at best. I am contacted via an email question regarding interest. Often my confirmation does not receive any acknowledgement. If I am lucky enough to speak with a recruiter, they may know very little about the job. The initial conversation is many times the only conversation I will have as I do not hear from the recruiter and have no way to contact them.
This was not the case with HealthCare Support. Tony and I had multiple conversation. My calls were returned promptly and courteously. He kept me informed about the progress of my application and the interview. I really appreciated the call ( person’s name unknown) on the day of my interview, asking if I had any questions and knew where and with whom I was meeting.
Kristen was also wonderful to work with. She has great knowledge of the recruiting process and made sure my experience was first class.
Sorry to say I had to remove my name from consideration. I was offered a job not connected to recruiting and did not want to pass it up while waiting.
Your company could not have been better and in the future if I need employment I will contact HealthCare Support first.
Willie Deana Hill
Working for HealthCare Support has been a very positive, fullfilling experience. I have been employed and working as a Temp for a little over a year now and my right hand has been Jan Paula Martinez who has always been there for me and inspiring me to excel. I love my job and I am so, so thankful for HealthCare Support and Jan Paula Martinez who stand with and support their workers. I have had nothing but the best from HealthCare Support and I am truly thankful for Jan Paula Martinez. HealthCare Support Staffing is a great Company and I am happy to be a part of them.
Cheryl Miller
I was moving from Michigan to Ohio and needed to find new employment. Working with Paula has been nothing less than wonderful. From the time she contacted me until I was hired full time to my position.She prepared me with excellent interview and work tips, updated my resume so I was sure to impress from beginning to end. I love my new job! Thanks again Paula for finding me and believing in me.