Biller
A biller submits and follows up on claims with health insurance companies to receive payments for services performed by a healthcare provider. Biller’s may work in physician offices, hospitals, nursing homes, or other healthcare facilities.
Responsibilities
- Process and follow up on claims that have been sent to health insurance companies
- Assemble all data concerning a healthcare bill
- Communicate with physicians and other healthcare professionals
- Implement best practices for insurance and patient collections
- Review patient bills for accuracy and completeness
- Call insurance companies regarding discrepancies in payments
- Set up payment plans for patients and work collection accounts
Skills
- Knowledge of billing/collection practices
- Must be able to read medical records
- Effective communication and customer service skills
- Must be well organized and detail-oriented
- Answer calls in a pleasant and helpful manner
- Must be able to operate a computer and basic office equipment
- Understand various types of insurance carriers along with claim requirements
Education and Experience
- High school diploma or GED
- Experience with a medical office setting
- Knowledge of business and accounting processes
The financial health of a practice depends significantly on the work done by the billing office. Billers must understand all areas involving medical insurance to maximize the revenue performance of a practice successfully.